Remove Books Remove Employee Experience Remove Loyalty Programs Remove Wait Times
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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

So, if you look at the total AHT, it includes wait time, phone time, and task time. Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other.

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The complete customer experience (CX) guide

BirdEye

Customer experience statistics Is customer experience the same as customer service? How to calculate customer experience ROI What to look for in a customer experience software Get started with Birdeye. Chapter 1 The importance of customer experience. How customer experience drives business growth.