Banking Customer Confidence Customer Service Representative Training 
ShepHyken
APRIL 12, 2017
My wife and I were on the phone with our bank. Once the customer service representative came on the call, Cindy briefly described the problem. 41 minutes of our life gone due to long hold times and two customer service reps who were not properly trained or had not been empowered with the authority to get the job done.
CSM Magazine
APRIL 27, 2017
Following a poor customer service experience with his bank, Shep Hyken discusses the importance of customer confidence. My wife and I were on the phone with our bank. Once the customer service representative came on the call, Cindy briefly described the problem. But what is the big cost?
Expert insights. Personalized for you.
98 
Let's personalize your content