Eptica

MARCH 14, 2018

Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Author: Neil Cox Banking, like many other sectors, is undergoing a period of disruption and change. They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas.

Banking 49

Banking Self Service Customer Experience Effort Score 49

Inbenta

JULY 5, 2021

They’re on your site to gather information, interact with your business, or maybe even buy something, so any results that lead them astray—no matter how amusing they might be—detract from the online experience. Take, for example, a customer at a bank. Worse, it can detract from your bottom line. What happens then? Probably not.

Self Service 64

Self Service Customer Experience e-support Knowledge Base 64

ijgolding

MARCH 22, 2017

Reviews and testimonials at online portals, by loyalists or customers with positive experiences, act as free word of mouth marketing. For example, almost all banking transactions can be done via our mobile, or any sort of e-commerce purchase can be made without leaving our comfort zone.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204