B2C Customer Focused Guest Experience 
ShepHyken
AUGUST 1, 2022
Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences. They want B2C-like experiences.
ShepHyken
FEBRUARY 25, 2019
Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . CX is for retail brands, as in B2C. Follow on Twitter: @Hyken.
Expert insights. Personalized for you.
70 
Let's personalize your content