B2C Customer Experience Management Customer relationships Mobile Customer Service 
ProProfs Chat
MAY 6, 2020
Better customer experiences can also help you improve employee satisfaction hassle-free. 80% of B2B buyers are not only looking for but expect a buying experience like that of a B2C customer. (Source: Lumoa ) Tweet this. As one of the customer experience facts, this one definitely leaves us surprised.
SmartKarrot
FEBRUARY 16, 2022
Enhancements in CX can reduce customer attrition by 10 to 15%, raise offer win rates by 20 to 40%, and reduce customer service costs by up to 50%. 80% of B2B buyers expect a purchase experience similar to that of B2C customers. In 2022, concentrating on your mobile user experience is essential.
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