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Remove Average Handle Time Remove Gamification Remove Self Service Remove Virtual Agent
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Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

NOVEMBER 3, 2020

AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. AI Streamlines Agent Training.

Virtual Agent 82
Virtual Agent Customer Service Gamification Contact Center 82
article thumbnail

Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

NOVEMBER 3, 2020

AI solves this problem by routing customers to the ideal customer service solutions quickly. A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. AI Streamlines Agent Training.

Virtual Agent 72
Virtual Agent Customer Service Gamification Contact Center 72
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