Remove Average Handle Time Remove Exceptional Customer Service Remove Net Promoter Score Remove Wireless
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People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

So I went ahead and Got Junk, we launched Net Promoter Score program complaint resolution systems, built customer centered training material for thousands of employees, and many other good things. It’s customer service. Delivering exceptional customer service. Same thing?

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