Average Handle Time Customer Satisfaction NPS Voice of Customer 
Team HGS
FEBRUARY 13, 2018
With our clearcut mission that optimized CX is essential, Poll Two advanced to measurement, and “What is the metric you would use to measure the success of our customer experience program?” The majority of our attendees—46%, responded “Customer Satisfaction,” with 38% prioritizing “Net Promoter Score” and 15% answering “Customer Effort.”
Kustomer
SEPTEMBER 3, 2020
What is the right customer KPI in each of these different touch points doing your initial journey map as a hypothesis map. And then you build up your voice of customer engine. Stage two, voice of customer engine. Are we positioned to listen to our customers? Or is our customer base in a state of decline?
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