Average Handle Time Customer Retention Lifetime Customer Measurement 
BlueOcean
OCTOBER 4, 2023
The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. The same is true for first call resolution and average handle times.
BlueOcean
OCTOBER 6, 2020
Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering? Let’s face it: Contact center metrics that measure customer service as if it’s some kind of race (think Average Handle Time) are frankly table stakes.
Expert insights. Personalized for you.
310 
Let's personalize your content