Average Handle Time, Customer Experience Design and Survey

Future State of the Contact Center: ChatGPT in Customer Experience

BlueOcean

MARCH 13, 2023

We’ve all experienced the particular hell that is being stuck in an endless IVR loop where you end up stabbing ‘0’ to get to a human, so we can say with assurance that customers will appreciate the sophistication ChatGPT could bring to automated customer service.

Contact Center

Contact Center Customer Experience Self Service Chatbots

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

One way to implement a data-driven approach is by measuring and tracking key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction. Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback.

Strategy

Strategy Contact Center Average Handle Time First Call Resolution

Customer Experience Update

Future State of the Contact Center: ChatGPT in Customer Experience

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Webinars

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