Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals
ShepHyken
NOVEMBER 30, 2018
Alternatively, dissect average handle time for your agents’ phone conversations. If the majority of handle time for a particular issue is spent on “qualification” rather than “resolution” or “connection,” the issue is likely a simple transaction that does not benefit from a live agent conversation.
98 
Let's personalize your content