Remove Average Handle Time Remove Contact Center Workflow Remove Interaction Remove Net Promoter Score
article thumbnail

Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.