Average Handle Time Contact Center Software Gamification Rewards Programs 
NobelBiz
FEBRUARY 22, 2023
New-age contact center solutions allow you to measure it continually, which is necessary if you want to reach this goal. Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage. Another approach to keep them competitive is to provide incentives.
NobelBiz
OCTOBER 18, 2021
New-age contact center solutions allow you to measure it continually, which is necessary if you want to reach this goal. Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage. Another approach to keep them competitive is to provide incentives.
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