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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. This conversation originally appeared in Opentalk magazine. You meet with customers all the time. There’s an entirely new generation of metrics that is popping up, things like second call avoidance.

Innovation 42
Innovation Omni-Channel Average Handle Time Contact Center 42
article thumbnail

Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. This conversation originally appeared in Opentalk magazine. You meet with customers all the time. There’s an entirely new generation of metrics that is popping up, things like second call avoidance.

Innovation 40
Innovation Omni-Channel Average Handle Time Contact Center 40
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