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HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™

Team HGS

After a review of the vast benefits of a bots-brains approach—including improved average handle time (AHT) and response time, lessening of Tier I labor, and improved CSAT, Lauren took on pressing questions from our attendees. Q1: Do any of your clients have more digital interaction than voice today? Lauren: Yes, we do.