Remove Average Handle Time Remove Chief Customer Officer Remove Customer Base Remove Voice of Customer
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Learning to Adapt in an Ever Changing Market With Nate Brown

Kustomer

What is the right customer KPI in each of these different touch points doing your initial journey map as a hypothesis map. And then you build up your voice of customer engine. Stage two, voice of customer engine. Are we positioned to listen to our customers? Or is our customer base in a state of decline?