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Remove Average Handle Time Remove Chatbots Remove Voice of Customer Related Topics
Gamification Effort Score Self Service Competitive Advantage Contact Center Multi-Channel Customer Satisfaction Metrics Social Media Customer Experience Management More Related Topics >
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Top Priorities in Customer-Centric Contact Centers

RapportBoost

DECEMBER 10, 2018

RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics.

Contact Center 40
Contact Center Customer Centricity Omni-Channel Chatbots 40
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What Does Good Customer Service Look Like?

Team HGS

FEBRUARY 13, 2018

Andrew A: Average Handle Time is a great leading indicator for your business. Q3: What are bots? Andrew A: Maybe you have seen some recent Facebook news about how Mark Zuckerberg has launched some chatbots into Facebook Messenger, and they are doing some automated interaction. You have to measure AHT.

Net Promoter Score 40
Net Promoter Score Customer Service Chatbots Contact Center 40
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