Uniphore

JANUARY 21, 2022

Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. In fact, research shows that more than 70 percent of members believe shorter hold times would improve their engagement.*

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

NobelBiz

FEBRUARY 27, 2024

Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses. Performance Metrics and KPIs: Monitoring call center performance is essential. Metrics include First Call Resolution , Customer Satisfaction Score , and Call Handling Time 1.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

FEBRUARY 22, 2023

Response time, resolution rate, agent efficiency… It is essential to keep an eye on every metric in order to ensure service quality that is consistent with the company’s brand image! AHT is an abbreviation for “Average Handling Time.” Shorter calls equate to more calls per agent and higher income.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

Response time, resolution rate, agent efficiency… It is essential to keep an eye on every metric in order to ensure service quality that is consistent with the company’s brand image! AHT is an abbreviation for “Average Handling Time.” Shorter calls equate to more calls per agent and higher income.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52