Average Handle Time Call Center Chief Customer Officer Metrics 
Talkdesk
JULY 31, 2017
This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? You talked about having customer voice in the C-suite.
Talkdesk
JULY 31, 2017
This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? You talked about having customer voice in the C-suite.
Kustomer
SEPTEMBER 3, 2020
Or our wait time, or maybe it’s different metrics that people have. Do you — so many — and I think this comes from the call center, our call center days, but so many age old KPIs, right? As you get into that marketing area, a great marketing metric is NPS. Gabe Larsen: (16:34).
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