NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These digital command centers offer a comprehensive overview of operations, enabling supervisors to make informed decisions in real-time.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

Magellan Solutions

MARCH 14, 2023

Magellan Solutions improving your call center experience Philippines Every call center manager balances many things at the same time on a day-to-day basis. This will lead to a consistent experience. We then contradict those of greatest importance and go against organizational culture.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

Magellan Solutions

AUGUST 4, 2021

Magellan Solutions improving your call center experience Philippines. Every call center manager balances many things at the same time on a day-to-day basis. . This will lead to a consistent experience. We then contradict those of greatest importance and go against organizational culture.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52