ViiBE Blog

MAY 13, 2021

Ultimately, the call center’s job is to take care of the customer-company relationship. Even worse, a bad experience can spread through word of mouth or social media and tarnish your brand image. Call centers must prepare for disruptions in this relationship by training their employees for service recovery.

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ViiBE Blog

APRIL 8, 2021

In a world where customers have an endless array of options, customer experience is an important differentiating factor for your brand. On the flip side, customers with other choices won’t hesitate to avoid your brand if they have a bad experience. . The evolution of the call center experience. Average Handle Time.

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NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

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