Magellan Solutions

JULY 11, 2023

The customer experience (CX) is of utmost importance because it impacts the following: Client retention Reputation Customer loyalty Overall business success Businesses need to create lasting interactions rather than simple transactions. Understanding the brand’s purpose ensures the BPO can represent the company well.

Customer Experience 75

Customer Experience Customer Journeys Net Promoter Score e-support 75

NobelBiz

FEBRUARY 15, 2023

As the public face of your brand, agents need a perfectly unified agent desktop that makes it easy for them to interact with customers. Unified Agent Desktop features case and incident management, call routing, web chat, social media, messaging, and email interaction, as well as a knowledge base for agents and customers.

Call Center 52

Call Center How To Average Handle Time First Call Resolution 52

NobelBiz

NOVEMBER 15, 2022

As the public face of your brand, agents are greatly aided by a unified agent desktop that makes it easy for them to interact with customers. Unified Agent Desktop features case and incident management, call routing, web chat, social media, messaging, and email interaction, as well as a knowledge base for agents and customers.

Call Center 52

Call Center Contact Center How To Contact Center Software 52