Automatic Callback Loyalty Training Wait Times 
NobelBiz
MAY 9, 2023
Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.
NobelBiz
AUGUST 2, 2022
For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR. They often result in higher volumes of unsatisfied customers, the feeling that the call center is not very efficient, and lower brand loyalty and customer satisfaction scores.
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