Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Outdated Call Information: unused or outdated telephone numbers need to be removed periodically. Old data can clog a dialer’s effort in any dialing strategy. Train Your Agents Well A.
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