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Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Implement strategies like call routing, automatic callbacks, and skill-based routing to minimize call wait times and keep customers happy. Train Your Agents Well A.

Call Center 98
Call Center Software Contact Center Software Contact Center 98
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5 Call Center Technologies That Reduce Call Abandonment Rates

NobelBiz

AUGUST 2, 2022

Abandoned calls from consumers have a negative impact on the customer experience. They often result in higher volumes of unsatisfied customers, the feeling that the call center is not very efficient, and lower brand loyalty and customer satisfaction scores. Is there an alternative for call centers?

Abandon Rate 52
Abandon Rate Call Center Technology Contact Center 52
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