NobelBiz

AUGUST 2, 2022

Customers must speak with a customer support agent as soon as possible. They will then post their negative experience on the company’s social media or website. Abandoned calls from consumers have a negative impact on the customer experience. Otherwise, they will become upset and hang up the phone.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

MAY 9, 2023

As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Find a solution that integrates SMS, Email, web chat, and social media into an agent’s desktop environment. This will help prevent long wait times and improve customer satisfaction.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 21, 2023

What are the most effective call center technologies for increasing customer engagement? Key Points: Customer Engagement will more likely lead to additional purchases, customer loyalty, and good e-reputation. Please find out more from our podcast episode Understanding your customer: Omnichannel vs. Optichannel 2.

Call Center 52

Call Center Customer Engagement Technology Engagement 52