NobelBiz

FEBRUARY 17, 2023

No call center wants to disappoint its customers. But many don’t realize how poor service on the phone can have a significant impact on production and their income. Even if you sell the most inventive and one-of-a-kind product on the market, the smallest mistake during the customer experience can have major effects.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

AUGUST 2, 2022

Customers frequently contact the service department when they are displeased with a brand’s product or service. Despite the fact that there are other ways to contact customer support, people prefer the phone. Reducing call abandonment rate means connecting more with customers in a less impersonal way.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

APRIL 21, 2022

Then the industry moved from a Call Center method of manually labeling phone numbers, where it was impossible to check who the caller was, to different Call Center Software that allows thousands of different features as technology advanced towards a customer-centric era. How does computer telephony integration work?

Contact Center 52

Contact Center Call Center Social Media CRM 52