NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 21, 2023

What are the most effective call center technologies for increasing customer engagement? Key Points: Customer Engagement will more likely lead to additional purchases, customer loyalty, and good e-reputation. Deploy CCaaS to create a seamless omnichannel customer journey Omnichannel is no longer an option for call centers; it’s a must!

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

AUGUST 2, 2022

Therefore, as you modernize your customer service, you should consider implementing these 5 call center technologies to keep your call centers moving. What is the Call Abandonment Rate for Contact Centers? Is there an alternative for call centers?

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52