NobelBiz

APRIL 21, 2022

Buying patterns and preferences shift in reaction to their tastes, trends, and digital environment. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 17, 2023

So, what are the most typical client annoyances when interacting with businesses? What are the mistakes you should avoid in your call center? The solution is to keep your call center from causing customer dissatisfaction and disappointment. Understanding major market trends can assess your company’s preparedness.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52