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What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

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6 Mistakes to Avoid at All Cost in Customer Service Phone Support

NobelBiz

FEBRUARY 17, 2023

The solution is to keep your call center from causing customer dissatisfaction and disappointment. Understanding what kind of products and services your clients want, and how to customize those products to meet those needs is a vital skill. As we’ve seen, such knowledge is a key component of the customer-centric approach.

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