What is Computer Telephony Integration CTI for Contact Centers?
NobelBiz
APRIL 21, 2022
CTI integration tools It’s easy to assume that call center CTI technologies can only be effective when there is a large volume of phone calls. These are some of the most important CTI integration tools: Information Pop-up display The agent can see a pop-up display on his computer with the customer’s phone number while using CTI.
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