NobelBiz

MAY 9, 2023

In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. It’s easy to see how an automated tool to select prospects, dial, and route the call can optimize the outbound process.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 17, 2023

Mistake 2: Keep your client waiting on the line “All our agents on the line. Your anticipated wait time is 10 minutes “. Who hasn’t gotten this voice message and then hung up after listening to the same song for a long time? It is your responsibility to put in place the required tools.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

AUGUST 2, 2022

For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR. Consumers are irritated by the high proportion of abandoned calls in outbound calls. Abandoned calls from consumers have a negative impact on the customer experience.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. Today we talk about Omnichannel and consumer 2.0. CTI integration tools It’s easy to assume that call center CTI technologies can only be effective when there is a large volume of phone calls.

Contact Center 52

Contact Center Call Center Social Media CRM 52