NobelBiz

MAY 9, 2023

As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Click-to-Dial (aka Preview Dialing ) Best for campaigns requiring thoughtful calling processes or complex sales, agents can review client information before manually initiating a call.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 21, 2023

Deploy CCaaS to create a seamless omnichannel customer journey Omnichannel is no longer an option for call centers; it’s a must! When making purchases, customers have varying preferences across various communication channels. You must deploy actual omnichannel technologies. But make no mistake! What does that entail?

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

AUGUST 2, 2022

These abandonments can result in lost business opportunities in pre-sales or a poor customer experience in post-sales support. Consumers are irritated by the high proportion of abandoned calls in outbound calls. In a rush, agents may propose typical answers that are not necessarily appropriate for consumers.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52