NobelBiz

MAY 9, 2023

However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). additional hours of team talk time PER DAY… or 56.25

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

Reducing call abandonment rate means connecting more with customers in a less impersonal way. At the same time, the most effective customer engagement strategies are available in the communication technology space. Here are 5 call center technologies you can use! Call Back Customers despise waiting in line.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. Contact centers are becoming more advanced and they are also being impacted by several new technologies. However, it wasn’t until the end of the decade that they were really known as a must-have technology.

Contact Center 52

Contact Center Call Center Social Media CRM 52