Automatic Callback Connections Presentation Social Media 
NobelBiz
MAY 9, 2023
In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.
NobelBiz
AUGUST 2, 2022
Reducing call abandonment rate means connecting more with customers in a less impersonal way. For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR. The callback option enables your call center to function at peak efficiency.
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