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What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

APRIL 21, 2022

CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. Call origin: Automatic callback and directory sharing are additional features of the CTI system. How does computer telephony integration work?

Contact Center 52
Contact Center Call Center Social Media CRM 52
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5 Call Center Technologies That Reduce Call Abandonment Rates

NobelBiz

AUGUST 2, 2022

Reducing call abandonment rate means connecting more with customers in a less impersonal way. To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space.

Abandon Rate 52
Abandon Rate Call Center Technology Contact Center 52
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