NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR. Abandoned calls in outbound campaigns can also be damaging for the reputation of a company. These stages are simplified using IVR, resulting in less waiting time.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

APRIL 21, 2022

Today we talk about Omnichannel and consumer 2.0. The telephone in contact centers, a more conventional but still commonly used channel, has not escaped this resurgence and that’s where CTI or Computer Telephony Integration comes in. Call origin: Automatic callback and directory sharing are additional features of the CTI system.

Contact Center 52

Contact Center Call Center Social Media CRM 52