NobelBiz
FEBRUARY 21, 2023
Here are just a few ways to maximize your customer engagement efforts: Customer communication is a vital component of your business, and it’s essential to establish a proper interaction flow. Depending on the size of your business, you can create different channels to help with communication. But make no mistake! What does that entail?
NobelBiz
FEBRUARY 17, 2023
And the best one to tackle this problem is: Automatic callback Callback is a CTI function that allows callers to request a callback if the line is busy, no agent is available to handle their call, or they just wish to be called back later. This agent will be able to answer the customer demands in a more efficient way.
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NobelBiz
AUGUST 2, 2022
At the same time, the most effective customer engagement strategies are available in the communication technology space. During peak call periods, for example, the Christmas season or Black Friday, call centers are being inundated with calls as a result of the surge in engagement requests. Is there an alternative for call centers?
NobelBiz
APRIL 21, 2022
CTI incorporates voice, dial, video, or voice-over-IP phone technologies that establish new and better ways to communicate. In technical terms, it is a combination of advanced audio, data communication, and voice interface technologies that allows interactive calls to be conducted over IP or the internet.
NobelBiz
MAY 9, 2023
For example, Predictive dialers can reduce the time between calls to just 3 seconds, saving an average of 45 minutes per day PER AGENT. For example, preview or automatic preview dialers can show client information to the agent before the call is dialed. If you have 15 agents, that is a total of 11.25 Train Your Agents Well A.
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