NobelBiz

FEBRUARY 21, 2023

While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement?

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

APRIL 21, 2022

And this is a decisive factor in the relationship between brands and clients. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Today we talk about Omnichannel and consumer 2.0. On the other hand, this technology is useful for all forms of campaigns.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

AUGUST 2, 2022

To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space. Abandoned calls from consumers have a negative impact on the customer experience. Does call abandonment rate affect customer service?

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52