Article, Call Center, Call Center Experience and Call Recording

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

Contact Center

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Three Ways To Improve Customer Experience During Inbound Calls

CSM Magazine

JUNE 27, 2022

Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. More importantly, what was the customer’s demeanor at the end of the phone call? Determine whether you have enough customer service representatives to handle inbound call volume.

Customer Experience

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Customer Experience Update

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

Three Ways To Improve Customer Experience During Inbound Calls

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