My Rock, My Story: How Airbnb Uses Customer Listening to Determine Goals
Customer Bliss
DECEMBER 8, 2017
As we have build out our Net Promoter copyright system, for example, we have prioritized our listening posts according to key frames in the host and guest experience. Our goal is to map key themes from customer feedback and drive continuous improvement frame by frame. Unite Your Teams to Achieve a Company-Wide Metrics Goal.
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