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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

FEBRUARY 13, 2024

RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.

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Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew

NICE inContact

NOVEMBER 9, 2018

Here are some of the things we learned: Nearly half of all inbound contact center interactions are for the purposes of asking for help. Two in three responders prefer working with a live agent as opposed to self-service or a chat-bot. Workforce management (WFM) software can help. Empower your Agents.

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Contact Center Contact Center Software Self Service Chatbots

Customer Experience Update

15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew

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