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Avaya IX Workforce Engagement – Transforming Employee Productivity and Customer Experience

Avaya

Avaya IX Workforce Engagement delivers all the applications organizations need to get the most value from agents while generating high-quality customer and agent experiences. Screen Recording – An undetectable back-end process that captures desktop screen activity during customer interactions.

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

Increased Customer Satisfaction : By providing quick and easy access to information and services, customers enjoy a more satisfying interaction with your brand. Implementing NobelBiz’s sophisticated IVR systems means not just meeting but exceeding customer expectations for self-service.