7 Ways to Maximize Your Business Opportunities with Magellan’s Professional Phone Answering Service
Magellan Solutions
OCTOBER 4, 2023
You may gather feedback after the call through surveys like Promoter Score (NPS) and Customer Satisfaction Score (CSAT). First Call Resolution This metric shows how efficient and effective your phone answering service is. Some of the common quality assurance tools include call recording and QA self-scorecards.
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