Advertising, Lifetime Customer, Poor Customer Service and Sales

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

Loyalty Programs

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service

The True Cost of Losing a Customer

BlueOcean

JANUARY 8, 2019

One negative customer experience may seem like a drop in the ocean of all your customer interactions, but it’s never that simple. Calculating Lifetime Customer Value. Obviously, the cost of losing a customer isn’t as simple as the loss of one particular sale or the associated make-good.

Lifetime Customer

Lifetime Customer Contact Center Poor Customer Service eBook

Customer Experience Update

Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

The True Cost of Losing a Customer

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