Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

AskNicely

JUNE 20, 2015

Building your brand around customer-centric metrics is vital, and this is one big reason Bill is a heavy advocate of Net Promoter Score (NPS). Bill recommends following up your NPS survey with one additional question – why. Share your brand values. It’s really easy to reach out and tap into that evangelism.”

NPS 150

NPS Net Promoter Score Effort Score Metrics 150

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. What metrics should you follow?

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. What metrics should you follow?

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160