Remove Abandon Rate Remove Effort Score Remove Insurance Remove Online Experience
article thumbnail

Whitepaper: The Five Core Pillars for Your CEM Strategy

Responsetek

A brand’s reputation, as Bezos highlights, isn’t simply a clever marketing ploy, it is a true representation of a company’s efforts to impress their customers and deliver on their brand promise. Should we focus on retail experience, online experience, or call centre experience? Industry Story – Strategy.

CEM 40