The Assets of a Chatbot for your Customer Journey
Inbenta
APRIL 14, 2020
A virtual agent makes it possible to find, via a simple conversation, a multitude of information in an instantaneous way. According to a Baymard Institute study , the abandonment rate of an e-commerce site varies from 55 to 80%, representing annual losses of nearly 18 trillion dollars ( Forrester study )!
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