SurveySensum

MARCH 6, 2024

Running upselling or cross-selling campaigns Implementing loyalty programs Bundling products or creating packages Adding add-ons like gift-wrapping for an extra $1 or name-carving for $3 4. Customer Acquisition Cost (CAC) Roping in customers to your website is a whole journey in itself.

Metrics 52

Metrics Abandon Rate ROI Return on Investment 52

ShepHyken

APRIL 29, 2019

Each week I read a number of customer service and customer experience articles from various resources. Customer Loyalty! ROI, website visits, website return visits, shopping cart abandonment rates, and average customer spend are all important and well-used metrics to evaluate the success of a business.

Loyalty Programs 19

Loyalty Programs Customer Service Abandon Rate Loyalty 19

SurveySparrow

FEBRUARY 21, 2020

There has never been another time when customer experience had been as important as now. Providing exceptional customer service with no matter the kind of obstacles that you face is imperative. It is impossible to survive without having a customer experience strategy in place. When to use Customer Effort Score ?

Metrics 52

Metrics Customer Experience Effort Score Net Promoter Score 52

Pointillist

MAY 23, 2018

Journey mapping is the most widely practiced form of journey analytics and is a technique that has grown in popularity, not only with customer experience (CX) professionals, but also within marketing, customer service, user experience (UX), product management and IT. How to Maximize Your Journey Analytics ROI.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90