Abandon Rate Customer Care Management Net Promoter Score 
Kustomer
MAY 19, 2022
If you understand what your audience anticipates when they reach out to a support agent, you can model your customer service systems and procedures around that vision. We’ve previously highlighted the top 10 customer service qualities that can contribute to top-notch customer care. Tools to manage their work efficiently.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Call center managers need metrics to successfully measure agent performance and improvements to call center operations. Are your customers happy? How do you know? How
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Kustomer
OCTOBER 15, 2020
If you understand what your audience anticipates when they reach out to a support agent, you can model your customer service systems and procedures around that vision. We’ve previously highlighted the top 10 customer service qualities that can contribute to top-notch customer care. Tools to manage their work efficiently.
ViiBE Blog
JANUARY 19, 2022
When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management, it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. But when it comes to remote work, managers are caught up in a whirlwind.
Pointillist
JANUARY 25, 2019
Customer service leaders need to tune in to one set of KPIs, but front-line managers need a different view. Net Promoter Score (NPS) Net Promoter Score (NPS) is a popular metric used to measure customer loyalty and satisfaction.
NobelBiz
FEBRUARY 22, 2023
From a contact center perspective, customers now expect to contact a company when and how it is convenient for them. This does not simply imply that you must have agents managing social media, chat, phone, and other channels. This begins with greater training, better data management, performance feedback and technological tools.
NobelBiz
FEBRUARY 22, 2023
From a contact center perspective, customers now expect to contact a company when and how it is convenient for them. This does not simply imply that you must have agents managing social media, chat, phone, and other channels. This begins with greater training, better data management, performance feedback and technological tools.
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